Returns made easy with Mental Moves 23
At Mental Moves 23, your satisfaction is important to us. We understand that sometimes a purchase might not be quite right. This page outlines our straightforward return policy for our online shop, ensuring a smooth experience for our valued customers in Oklahoma City and beyond.
Eligible items for return
We accept returns for unused apparel and accessories purchased from Mental Moves 23. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that worn clothing, books, or educational digital products are not eligible for return.
Your 30-day return window
Customers have a full 30 days from the date of purchase to initiate a return for eligible items. We encourage you to inspect your Mental Moves 23 products upon receipt to ensure they meet your expectations. Returns requested after this 30-day period cannot be accepted.
How to initiate a return and shipping costs
To start a return, please contact our customer service team at info@mentalmoves23.com within 30 days of your purchase. Our team will guide you through the process. Please be aware that the customer is responsible for the shipping costs associated with returning an item to Mental Moves 23.
Store credit or exchange
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will be issued either store credit for future Mental Moves 23 purchases or an exchange for a different item, as per your preference. We do not offer monetary refunds.